Recovery when Windows 10 does not start correctly. Things you should do after performing a recovery. This document is for HP and Compaq computers that came with Windows 10 installed.
Learn how to reinstall or restore an HP computer with Windows 10 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager. For Business computers : The recovery options might no longer be viable as the image might have been replaced.
To confirm, contact your company's IT department or your local IT service. Back up all personal files and read all caution statements before performing a system recovery.
Failure to backup your files results in the loss of files and information that you do not want to lose. The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet.
The computer restarts several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays. Following the recovery process, you should take steps to make sure your computer is secure. For more information, see the section Things you should do after performing a recovery in this document.
To resolve the issue, download and install one of the following HP software updates. If you are not sure which download is needed for your computer, please return to the top of the page and enter your serial number or product name in the search bar to be directed to the appropriate product page.
Depending on the model of your computer and its configuration, your Recovery Manager screen might vary. Not all options are available on all models and configurations. If HP Recovery Manager opens and one or both of the following options are the only ones available, you can restore your system with the Microsoft push-button reset. Select one of the options and follow the on-screen instructions for the Microsoft reset. Standard options for recovery manager display according to the system resources and configuration of your computer system.
Yours might vary from the examples in this document. Types of system recovery Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary. System Recovery: This option reformats the system drive usually C: , reinstalls the original operating system, and reinstalls all the original hardware drivers and software.
Factory Reset: Factory Reset reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition usually D: and reinstalls the required software. The factory reset recreates the required Recover Partition usually D: and all other required partitions.
The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase. All user changes or additions are removed. Perform system recovery To return the computer to a previous state , system recovery to accomplish such things as:. To perform a recovery on your computer with Windows 10 using one of the following methods:.
Recovery when Windows opens correctly. Recover without affecting your files using HP Recovery Manager You can refresh your computer without affecting your personal files and applications. If Windows opens correctly , perform the following steps to start a system refresh that does not affect your files. Disconnect all connected devices and cables such as personal media drives, USB drives, printers, and faxes.
Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord. From the Start screen, type recovery manager , and then select HP Recovery Manager from the search results. If you are prompted for an Administrator password or confirmation, type the password or provide the confirmation.
If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes. Under Help , click Windows System Reset. Read Your apps will be removed , and then click Next. If you continue to Reset the PC, you won't be able to undo, or go back, to a previous version of Windows. Under Help , click Windows Recovery Environment.
Click OK. The system reboots into the Windows Recovery environment. Click Recover without backing up your files , and then click Next. Read the System Recovery information. To proceed, click Next. The computer restarts. Follow any on-screen instructions and do not interrupt it during the process. The computer might restart a number of times during the recovery process. Insert the media and use the following instructions. Turn on the computer and immediately press the Esc escape key repeatedly, about once every second, until the Startup Menu opens.
Press F9 to open Boot Device Options. This screen only displays for seconds and if no key is pressed, the system boots normally into Windows. When recovery starts, continue using the steps to complete recovery. The option should be Factory Reset.
Click Next. To recover your system without backing up your files, the files should already be backed up and saved. When the Want to add a second keyboard layout? When the Let's connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network.
On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next. Type your password in the text field, and then click Next. If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next. Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue.
When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept.
Windows activation To verify that you have a genuine copy of Windows 10 that has not been used on more devices than the license agreement calls for, your Windows 10 needs to be activated.
Depending on where you acquired your copy of Windows 10, activation occurs using either a digital entitlement or a character product key. Windows Hello To unlock your computer with your fingerprint or with your face, without a password, you can use Windows Hello. It is a much more personal and very secure way to unlock your Windows 10 device. If your computer has the hardware required for Windows Hello, you are prompted to set up Windows Hello during Windows 10 setup. If Windows Hello does not activate automatically and you want to use the facial recognition or fingerprint reader, follow these instructions after Windows 10 is activated.
Click Start , and then click Settings. Under Windows Hello , options for face, fingerprint, or iris display if your computer has the fingerprint reader or camera to support the feature. After setting up Windows Hello, you can sign into your computer with the swipe of a finger or a quick glance.
Steps to take after installing Windows 10 After installing Windows 10, update your drivers, software, and apps. Install HP Support Assistant. HP Support assistant scans your computer and automatically detects and installs the latest software drivers available from HP. Install updated video drivers. For the best viewing experience, download and install the latest graphics drivers for your computer. Download and install the Windows 10 video drivers for your computer.
Install updated audio drivers. Audio from your speakers and headphones should work properly after Windows 10 is installed, but to get the most from your audio system, install the latest HP audio drivers.
Resolve any printer issues. Learn how to use Windows Read the HP support document Understanding and Using Windows 10 Features to learn new Windows 10 features, the apps that come with Windows 10, and much more. Go back to the previous version of Windows Go Back is a feature that returns your computer to the operating system that was installed before you installed Windows If you perform a disk cleanup, refresh, or reset in Windows 10, you do not have the option to go back.
If you have deleted the windows. If your installation required an external USB drive you must use the same drive to go back. Although your personal files should not be affected by going back, it is recommended that you back up all important data personal files, photos, videos, documents, applications, software, etc. If you used a different password with the previous Windows version on your computer, you might need your old password.
Keep your PC powered on and plugged in to a power source for the duration of the go back process. After going back, you need to reinstall some apps and programs, and any settings changes are lost. Using the search box on the taskbar, search for go back , and then click Go back to an earlier build. In the Go back to an earlier build section, click Get started. On the Why are you going back? Read the What you need to know window, and then click Next. Windows reminds you that you need your old password, if applicable.
Click Next. Wait while your system is restored to the previous version of Windows. Do not turn off or unplug the computer. When Go Back is complete, sign in with the user account and password from your previous version of Windows. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.
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